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Strategic Relationship Manager
Job Summary:
The Strategic Relationship Manager (RM) is responsible for the quality, health, growth and profitability of the company's relationships with its clients by ensuring that our services and solutions are delivered in alignment with that client's objectives and key strategies. Success is measured in client satisfaction and retention, growth, and profitability.
Essential Job Functions
- The RM is responsible for knowing the clients objectives, key strategies, and leaders and stakeholders such that Pluris is in a credible position to collaborate in further refining those strategies and developing specific initiatives and solutions that will enable the client to achieve their objectives.
- Collaborating with client's stakeholders in the successful execution of marketing-related strategies, programs, and initiatives to support the success of key business line leaders in the client's organization. Providing results on the progress and outcome of marketing initiatives and calculating return-on-investment metrics to ensure programs meet the client's goals.
- Provide leadership to all internal delivery teams by communicating the overall objectives and strategies for the account, outlining clear initiatives to achieve them. Specific account strategies and plans should be documented and reviewed as appropriate.
- Work collaboratively with the Program Manager (PM) to ensure appropriate direction is provided to all delivery teams and a productive two-way communication flows exists. The RM and PM work together in:
- Developing and scoping new initiatives and projects, drafting proposals, statements of work, and other activities related to selling, servicing, and delivering work to the client.
- Ensuring smooth operation of all solutions, campaign operations, and other day-to-day activities required to meet the clients objectives
- Collaborate with the teams responsible for selling and delivering strategy and analytics related projects to the client to ensure all strategies, analysis, and recommendations are accurate, appropriate, and consistent with the clients objectives
- Maintain knowledge of Pluris' products and services, those of key tvendors and partners, and develop strategies for how to continually apply them to evolve and improve the quality of results and service delivered to a client.
Success Measures
- Achieve company revenue and profit goals on the book of business
- Achieve target client satisfaction and retention scores
Minimum Requirements
- Five or more years experience in large account selling and management selling preferably in a marketing services environment
- Knowledge and practical application of Solution Selling and Large Account Management methodologies, processes, and concepts is preferred
- Experience with enterprise class marketing-related technologies solutions, including databases, campaign management, and business analysis tools; experience with web analytics, search, and email related tools and applications is helpful
- Experience in Media and Communications industry vertical is helpful
- Experience working in a team selling model is helpful
- Desire and ability to travel (up to 50%)
- BA / BS degree is helpful
Compensation and Benefits
Pluris offers a very competitive salary and an exceptional array of benefits including: 401k/profit sharing plan, 100% company paid premiums for health/dental/vision and disabiltiy benefits, plus many more outstanding benefits!
Conditions of Employment
All job offers are contingent upon successful completion of background checks
About Pluris
We enable leading brand marketers to improve the effectiveness of their marketing programs by using customer information and analytics to optimize the way in which they engage their customers in sales and service transactions. Pluris has delivered some of the largest commercial implementations of leading campaign management and business intelligence solutions in the industry. We build and manage thousands of analytical models for various customer acquisition and development marketing programs - all in the vein of helping our clients grow their customer base and provide more value over time. By customizing the multiple elements of an offer at the individual level we consistently drive significant gains for our clients over traditional marketing practices.
Contact Pluris
For further information or to express interest in this position, please contact us at jobs@plurisinc.com
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